Self Storage Balham Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Balham provides storage services and associated services that may support removal and moving activities within our service area. By making a booking, accessing our premises, or using any of our services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means any individual, company or organisation that books or uses storage services or related services from Self Storage Balham.
Facility means the storage site or sites operated by Self Storage Balham where storage units or areas are provided.
Storage Unit means any allocated room, container, locker, or defined space provided for the storage of goods.
Goods means any items placed into storage or handled in connection with our services, including items associated with house moves, office relocations, and removal-related activities.
Agreement means the contract between Self Storage Balham and the Customer comprising these Terms and Conditions and any booking or other written confirmation issued by Self Storage Balham.
2. Scope of Services
Self Storage Balham provides self storage units and related services, which may be used in connection with domestic and commercial removals, temporary storage during moves, and longer-term storage arrangements. We do not act as a regulated removal company, but we may assist by providing space and ancillary services that support removal and relocation activities within our general service area.
Any third-party removal or transport companies engaged by the Customer operate under their own terms and conditions. Self Storage Balham is not responsible for the acts or omissions of any third-party service providers, including removal companies, courier firms, or man-and-van operators.
3. Booking Process
3.1 Bookings may be made in person at our premises or online through our booking system where available. When placing a booking, the Customer must provide accurate and complete information, including their full name, address, identity details where requested, and intended use of the Storage Unit.
3.2 A booking is an offer by the Customer to enter into an Agreement with Self Storage Balham. The Agreement is formed only when we confirm acceptance of the booking, which may be done verbally, in writing or via an electronic confirmation.
3.3 We reserve the right to refuse any booking at our sole discretion, including where we suspect unlawful or inappropriate use, inadequate identification, or non-compliance with these Terms and Conditions.
3.4 The Customer is responsible for ensuring that the selected Storage Unit is of a suitable size and capacity for their Goods. Any guidance we provide regarding unit size is for general information only and does not form a warranty or guarantee that the unit will meet the Customer's specific requirements.
4. Commencement and Duration
4.1 The storage period begins on the agreed start date confirmed by Self Storage Balham and continues until terminated in accordance with these Terms and Conditions.
4.2 Unless otherwise specified in writing, storage is provided on a rolling periodic basis, typically weekly or monthly, and continues automatically until the Customer vacates the Storage Unit and all sums owed have been paid in full.
5. Payments and Charges
5.1 Storage fees are payable in advance for the agreed period. Additional fees may apply for access outside normal opening hours, late payments, replacement keys or locks, administrative services, or any damage caused by the Customer.
5.2 Payment methods accepted will be communicated at the time of booking and may include card payments, bank transfers, or other cashless methods. Cash payments may be restricted at our discretion for security and compliance reasons.
5.3 If payment is not received by the due date, we may charge interest on the overdue amount at a reasonable rate from the due date until the date of payment, and we may apply late payment or administration fees. We also reserve the right to suspend access to the Storage Unit until all overdue sums are settled.
5.4 The Customer is responsible for all charges incurred in relation to their Storage Unit, including any charges arising from the delivery or collection of Goods by removal companies or other third parties arranged by the Customer.
6. Deposit
6.1 We may require a deposit at the start of the storage period. The amount of the deposit will be notified to the Customer before the Agreement is concluded.
6.2 The deposit may be used by Self Storage Balham to cover unpaid fees, damage to the Facility or Storage Unit, cleaning costs, disposal of prohibited or abandoned items, or any other breach of these Terms and Conditions. Any balance of the deposit remaining after such deductions will be returned to the Customer after the end of the storage period.
7. Customer Responsibilities and Access
7.1 The Customer is responsible for packing, loading and unloading their Goods or arranging for a removal or transport company to do so. Self Storage Balham is not responsible for packaging or securing the Goods unless otherwise agreed in writing.
7.2 Access to the Facility and Storage Unit is permitted during our stated opening hours or as otherwise agreed. We may change opening hours or temporarily restrict access for security, maintenance or operational reasons, and we will endeavour to give reasonable notice where practicable.
7.3 The Customer must keep their access codes, keys or entry devices secure and confidential and must not share them with unauthorised persons. The Customer is responsible for all persons they permit to access the Facility or Storage Unit, including removal and transport teams.
7.4 The Customer must ensure that their Goods are adequately insured for the entire period of storage and during any transfer to and from the Facility. Unless expressly stated in writing, Self Storage Balham does not provide insurance cover for the Customer's Goods and does not act as an insurer.
8. Prohibited and Restricted Items
8.1 The Customer may not store any of the following items in the Storage Unit:
Dangerous or hazardous substances, including flammable liquids, explosives, compressed gases, fireworks or chemicals.
Perishable goods or items that could attract vermin or pests, including food, plants and organic waste.
Illegal goods, stolen items, unlawful substances, or any items in breach of applicable regulations.
Live animals or other living organisms.
Cash, high value jewellery, or other items where specific specialist storage or insurance conditions are normally required.
8.2 The Customer must inform Self Storage Balham of any particularly fragile, delicate or heavy Goods that may require special handling in connection with removal or positioning within the Facility.
9. Waste Regulations and Cleanliness
9.1 The Customer must not use the Facility or Storage Unit as a place to dispose of general waste, household rubbish, construction debris, or electrical or electronic equipment. All such materials must be removed by the Customer and handled in accordance with applicable waste regulations.
9.2 The Customer is responsible for leaving the Storage Unit clean, tidy and free from waste at the end of the storage period. If the Storage Unit is left in an unclean or damaged condition, or if waste has to be removed, Self Storage Balham may charge the Customer for cleaning and disposal costs, including any specialist waste handling fees.
9.3 Hazardous or regulated waste, including chemicals, oils, batteries, asbestos-containing materials and similar items, must not be brought into or stored within the Facility. If such items are discovered, we may arrange for safe removal and disposal at the Customer's expense and may report the matter to the relevant authorities.
10. Cancellations and Amendments
10.1 The Customer may cancel a booking before the start date by giving notice in accordance with our cancellation policy as communicated at the time of booking. Where a cooling-off period applies by law, we will honour it in accordance with applicable consumer protection regulations.
10.2 We reserve the right to charge a cancellation fee or to retain part or all of any advance payment or deposit where the Customer cancels on short notice or fails to take up the booking.
10.3 The Customer may request a change of Storage Unit size, start date or duration, subject to availability and payment of any applicable adjustment charges. We are not obliged to accommodate changes but will make reasonable efforts to do so.
10.4 Self Storage Balham may cancel or terminate the Agreement with immediate effect if the Customer breaches these Terms and Conditions, fails to pay any sum due, uses the Facility for unlawful purposes, or poses a risk to safety, security or the proper operation of the Facility.
11. Liability and Risk
11.1 The Facility and Storage Units are not a warehouse and Self Storage Balham does not take possession of the Goods. The Customer retains responsibility, control and risk in respect of all Goods stored.
11.2 Self Storage Balham will use reasonable care and skill in providing the Facility and associated services but does not guarantee that the Facility is immune from unauthorised entry, theft, fire, flood or other unforeseen events. The Customer should arrange suitable insurance cover to protect against such risks.
11.3 To the fullest extent permitted by law, Self Storage Balham is not liable for any loss, damage, deterioration or destruction of the Goods, whether arising from theft, fire, water ingress, vermin, mould, handling by removal companies, or any other cause, unless such loss or damage results directly from our negligence or wilful misconduct.
11.4 Where liability cannot lawfully be excluded, our total liability in respect of any claim arising under or in connection with this Agreement shall be limited to a reasonable sum relative to the storage fees paid for the period in which the incident occurred. We do not accept liability for any indirect or consequential loss, including loss of profit, loss of business, or loss of enjoyment.
11.5 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.
12. Indemnity
12.1 The Customer agrees to indemnify and keep indemnified Self Storage Balham against all claims, demands, losses, damages, costs and expenses arising from or in connection with:
Any breach of these Terms and Conditions by the Customer.
The storage or handling of Goods, including any third-party claims relating to the nature, condition or ownership of the Goods.
Any damage caused to the Facility, Storage Units or other Customers' property by the Customer or persons authorised by the Customer, including removal and transport providers.
13. Security and Conduct
13.1 The Customer must comply with all security procedures in place at the Facility, including the use of access codes, gates and alarms. The Customer must immediately notify Self Storage Balham if they suspect unauthorised use of their access credentials.
13.2 The Customer and any person acting on their behalf must behave in a respectful and lawful manner while on the premises. Aggressive, abusive or unsafe behaviour may result in immediate removal from the Facility and termination of the Agreement.
13.3 The Customer must not obstruct corridors, loading bays, fire exits or other communal areas. All loading and unloading must be conducted safely and within designated zones.
14. Removal, Relocation and Right of Lien
14.1 Self Storage Balham reserves the right, on giving reasonable notice where practicable, to move the Customer's Goods to an alternative Storage Unit of a similar size where necessary for operational, safety or maintenance reasons.
14.2 In the event of non-payment of fees or other sums due under the Agreement, Self Storage Balham has a lien over the Goods and may withhold access to the Storage Unit until all outstanding sums have been paid in full.
14.3 If sums remain unpaid after a reasonable period and following appropriate notice, we may sell or otherwise dispose of some or all of the Goods in order to recover the amounts owed, together with the costs of sale and disposal. Any surplus remaining after such recovery will be held for the Customer, subject to any legal requirements.
15. Termination and Vacating the Unit
15.1 The Customer may terminate the Agreement by giving the notice required under the applicable tariff or booking terms and by vacating the Storage Unit by the end of the notice period.
15.2 On termination, the Customer must remove all Goods, clean the Storage Unit, remove any personal locks where appropriate, and return any keys or access devices. The Storage Unit must be left in good condition, fair wear and tear excepted.
15.3 If the Customer fails to remove their Goods by the termination date, Self Storage Balham may charge additional storage fees and may treat the Goods as abandoned, with the right to dispose of them in accordance with these Terms and Conditions.
16. Personal Data
16.1 Self Storage Balham may collect and process personal data about the Customer in order to manage bookings, administer the Agreement, ensure security, and comply with legal obligations. This may include identity checks, payment information and records of access to the Facility.
16.2 Personal data will be processed in accordance with applicable data protection legislation and our privacy practices as communicated to the Customer. Customers should ensure that all personal information provided is accurate and kept up to date.
17. Changes to Terms and Conditions
17.1 Self Storage Balham may update or amend these Terms and Conditions from time to time. Where changes materially affect existing Customers, we will provide reasonable notice before they take effect.
17.2 Continued use of the Facility after the effective date of any changes constitutes acceptance of the amended Terms and Conditions.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of England and Wales.
18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the use of the Facility and services provided by Self Storage Balham.
19. General Provisions
19.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
19.2 No failure or delay by Self Storage Balham in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
19.3 The Agreement is personal to the Customer and may not be assigned or transferred without the prior written consent of Self Storage Balham. We may assign or transfer our rights and obligations to another operator in the ordinary course of business, provided that this does not materially affect the Customer's rights under the Agreement.
19.4 These Terms and Conditions constitute the entire agreement between Self Storage Balham and the Customer in relation to the provision of storage and related services and supersede any prior understandings, statements or representations, whether oral or written.
